CONTACTING ACE Assistance

ACE Assistance operates 24 hours a day everyday!

Simply call the appropriate number below - it will help if you have as many details with you as possible when you call.

Please be ready to give:

• Name of your Local Education Authority

• Name & address of your school

• Policy Number

• Contact number(s) for where you are

And depending on your situation, relevant information such as:-

• Emergency contact name and number for your school

• Full details of any individuals for whom help is needed

• Contact details for any doctors or hospitals involved

ACE Assistance handle many emergencies everyday - so be prepared to let them help you with solutions.

PLEASE REMEMBER

• Always carry this information with you.

• Keep a separate record of the telephone and telex numbers.

• Give details to other adults on the trip just in case you are unable to make the call yourself.

• Contact ACE Assistance before incurring substantial expenses.

• This Certificate will not be recognised as a guarantee of cover or payment by any hospital.

SUMMARY of ACE Assistance

The Off-Site Activities Insurance Policy purchased by your school includes the following Benefits for all Insured Persons - staff, pupils and accompanying people authorised to be on the trip -

1. Up to £5,000,000 should an Insured Person incur Medical Expenses abroad as a result of becoming ill or sustaining injury.

2. All reasonable transportation costs by private ambulance or air ambulance to a Hospital local to the Insured Person's home address, subject to the agreement of a Qualified Medical Practitioner.

3. All reasonable costs incurred in providing qualified medical staff to accompany an Insured Person to a Hospital local to their home address, subject to the agreement of a Qualified Medical Practitioner.

4. Up to £100 in transporting the Insured Person to their home address following discharge from Hospital by a Qualified Medical Practitioner.

5. The travel and accommodation expenses of up to two relatives, friends or close business associates who on medical advice are advised to travel to or remain with the Insured Person if they are hospitalised abroad (a limit of £250 applies in the UK provided that the Insured Person is hospitalised more than 50 miles from their home address).

In addition to the financial benefits ACE Assistance will provide you and your party with advice and assistance should you become ill or sustain injury during your trip, both in the UK and abroad.

The services range including:-

• Advice over the telephone

• Consultation with a local doctor.

• Arranging for admission to the most appropriate hospital for your needs.

• Medical repatriation to the most appropriate hospital in the UK or to your home address.

• Keep your family and school fully informed.

• Organise transport and accommodation.

• Guarantee that your hospital bills will be met.

ACE Assistance is operated by a team of multi-lingual co-ordinators at Europ Assistance in the UK. 

Emergency cards